Everything you need to know about Ignova's telehealth services and telehealth treatment options.
What is Ignova?
Ignova is an evidence-based Australian telehealth clinic where qualified doctors provide personalised consultations and treatment plans. We bridge the gap between conventional medicine and holistic wellness, providing patients with chronic conditions a trusted, doctor-led pathway to relief and restoration.
How does Ignova work?
Simply complete our online health questionnaire, verify your identity, book a telehealth consultation with one of our Australian-based clinicians, and if approved, receive your personalised treatment plan with medication delivered discreetly to your door.
Who can use Ignova?
Ignova is available to anyone aged 18 and over currently located in Australia. Our clinicians will assess your eligibility during the consultation based on your individual health circumstances.
Do I need a referral or insurance?
No. You do not need a GP referral or private health insurance to use Ignova. Our consultations are self-funded, with transparent pricing starting from $250.
How soon will I receive my medication?
After your consultation and treatment approval, most orders are processed within 24-48 hours and delivered within 2-5 business days via express, discreet, temperature-controlled shipping.
Is my information kept confidential?
Absolutely. We adhere to strict Australian privacy and healthcare data regulations. Your health information, consultations, and treatment details are kept fully confidential and encrypted.
What if I need to cancel?
You can cancel your consultation or subscription at any time. There are no lock-in contracts or cancellation fees. Simply log in to your patient portal or contact our support team.
How do renewals work?
When your treatment plan is ending, we'll send you email and SMS reminders. Complete a quick online check-in questionnaire, and if approved, your renewed treatment plan will be issued.
Are the medications safe?
All medications prescribed through Ignova are TGA-compliant and prescribed by AHPRA-registered practitioners. Your clinician will discuss potential benefits, risks, and side effects during your consultation.
Can I speak to the same doctor each time?
We strive to maintain continuity of care. When booking follow-up consultations, you can request to see the same clinician where available.
What if I'm not approved for treatment?
If our medical team determines that treatment is not clinically appropriate for you, they will provide a detailed explanation and recommend alternative pathways, which may include seeing your GP or a specialist.
How do I contact support?
You can reach our patient support team via email at support@ignova.com.au, by phone at 1300 246 682, or through the chat function in your patient portal.
